Responsible Gaming at Jackpoty

Our Responsible Gaming Principles

We at Jackpoty have built our responsible gaming framework around several key principles that guide every decision we make. These principles ensure that player wellbeing remains at the heart of everything we do:

• Transparency: We provide clear and honest information about odds, wagering requirements, and the nature of casino games.
• Control: We give you the tools to manage your time and money spent on our platform.
• Prevention: We actively work to identify and support players who may be showing signs of problem gambling.
• Access to Help: We connect players with professional support organisations whenever needed.
• Under-Age Protection: We strictly prohibit anyone under the age of 18 from registering or playing at our casino.

Our Jackpoty Casino platform is licensed by the Tobique Gaming Commission (E-gaming licence No. 0000002), and we operate in full compliance with all regulatory requirements relating to player protection and responsible gambling standards.

Player Protection Tools We Provide

At Jackpoty, we've equipped our platform with a variety of self-management tools that you can access directly from your account settings. These tools are free to use and designed to give you full control over your gaming activity.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you put into your account. Once a limit is set, it takes effect immediately. If you wish to increase your limit, a cooling-off period applies to ensure the decision is made thoughtfully.

Loss Limits

We allow you to define the maximum amount you're willing to lose over a selected time period. This tool helps you stay within your personal budget and prevents chasing losses — one of the most common warning signs of problem gambling.

Session Time Limits

Here at Jackpoty Casino, we know how easy it is to lose track of time when you're enjoying our games. That's why we let you set session time limits. Once your allocated time is up, you'll receive a notification and can choose to continue or stop.

Reality Checks

Our Jackpoty platform sends you periodic reality check notifications during your gaming sessions. These pop-ups display how long you've been playing and how much you've spent, giving you a clear picture of your activity in real time.

Cool-Off Period

If you feel that you need a short break from gambling, we offer a cool-off option ranging from 24 hours to several weeks. During this period, you won't be able to access any games or place bets on our platform. We take this temporary pause seriously and ensure it's enforced without exceptions.

Self-Exclusion

For players who require a more extended break, we at Jackpoty Casino provide full self-exclusion options. You can choose to exclude yourself for a set period — from a minimum of six months up to a permanent exclusion. During self-exclusion, your account will be suspended and you won't receive any promotional communications from us. To activate self-exclusion, simply contact our support team via live chat or email at support@jackpoty.com.

Recognising Problem Gambling

We encourage all players at Jackpoty to regularly reflect on their gambling behaviour. Problem gambling can affect anyone, regardless of experience or income level. Here are some warning signs you should be aware of:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Gambling to escape stress, depression, or personal problems
• Lying to family or friends about your gambling habits
• Chasing losses in an attempt to win back what you've lost
• Neglecting work, relationships, or personal responsibilities due to gambling
• Spending increasing amounts of time and money to get the same feeling of excitement

If any of these signs feel familiar, we strongly encourage you to use our self-exclusion tools or reach out to a professional organisation for support. At Jackpoty Casino, we're here to help — not just as a gaming platform, but as a responsible operator that genuinely cares about your wellbeing.

Support Organisations We Recommend

Our Jackpoty team wants to make sure that help is always within reach. Below are some trusted organisations that provide free, confidential support to individuals experiencing gambling-related issues:

We at Jackpoty also work with EGIS (egis.io) as our Alternative Dispute Resolution (ADR) provider. If you have a concern that cannot be resolved through our standard support channels, you can contact EGIS directly at disputes@egis-adr.com.

Protecting Minors

Here at Jackpoty Casino, protecting young people is one of our highest priorities. We require all players to be at least 18 years of age to register and play. During the verification process, we request proof of identity and age from every player before any withdrawals can be processed.

We also recommend that parents and guardians use parental control software to prevent underage access to online gambling sites. Tools such as Net Nanny, Cybersitter, and Gamban can help restrict access to gambling-related content across all devices in your home.

Dispute Resolution and Fair Play

At Jackpoty, we operate with full transparency and fairness. All of our games — from the 7,584 slots in our library to live dealer tables powered by Evolution and Pragmatic Play Live — are independently tested and certified for fairness. Our Jackpoty Casino platform uses certified random number generators (RNGs) to ensure every outcome is completely random and unbiased.

If you ever have a dispute about a game outcome or account matter, our support team is available 24/7 via live chat or by emailing support@jackpoty.com. Our goal is always to resolve issues quickly, fairly, and transparently.