Jackpoty Casino Terms and Conditions

Welcome to Jackpoty Casino. These Terms and Conditions govern your access to and use of our website at jackpoty.com, including all gaming services, bonuses, and features we offer. By registering an account or using our platform, you agree to be bound by these terms in their entirety. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these terms, you must not use our services.

1. About Us and Licensing

At Jackpoty Casino, we operate under the ownership of Novatrix SRL, a company incorporated in Costa Rica (registration number 3-102-893958), located in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an E-gaming licence No. 0000002 issued by the Tobique Gaming Commission, which authorises us to offer online gambling services to eligible players across international markets. For alternative dispute resolution, we work with EGIS (egis.io), reachable at disputes@egis-adr.com.

2. Eligibility and Account Registration

At Jackpoty Casino, we require that all players meet the following conditions before creating an account with us:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of a restricted country as defined in our policy.
• You must register only one account — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not use a VPN, proxy, or any technology designed to mask your real location.

Our Jackpoty platform is not available to residents of the following jurisdictions: Afghanistan, Belarus, Canada (New Brunswick and Ontario), China, Cuba, Cyprus, Greece, Iran, Iraq, Israel, Netherlands, North Korea, Poland, Russia, Romania, United Kingdom, United States, Ukraine, Venezuela, and several others as listed in our Restricted Countries policy. We reserve the right to close accounts and void winnings if any eligibility rules are violated.

3. Restricted Jurisdictions and VPN Policy

We take geo-restriction compliance seriously at Jackpoty. The use of VPNs or anonymising tools to bypass our geo-blocking measures is strictly prohibited. If we detect that you have used a VPN to access our services from a restricted country, we reserve the right to suspend your account, withhold pending withdrawals, and void any bonuses or winnings accrued during such sessions.

Regarding Sweden: players from Sweden may access our Jackpoty Casino online services, but they are excluded from all bonus offers and our VIP programme as per applicable regulations.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits via Visa, Mastercard, Maestro, Neteller, Skrill, ecoPayz, Paysafecard, SticPay, Skrill Rapid Transfer, Interac, iDebit, Venus Point, Siru Mobile, Bank Transfer, and cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. Our minimum deposit is EUR 20 or its equivalent in your chosen currency. Card and e-wallet transactions are capped at EUR 4,000 per transaction, while crypto deposits carry no upper limit. All deposits are processed free of charge and are typically credited instantly.

4.2 Withdrawals

At Jackpoty Casino, we process withdrawals within 72 hours of approval. Once approved, payouts via cards, e-wallets, and crypto are instant, while bank transfers are completed within 3 business days. Our standard withdrawal limits are as follows:

• Maximum EUR 750 per transaction (fiat methods)
• Maximum EUR 750 per day / EUR 3,750 per week / EUR 15,000 per month
• Magnate and Royal VIP members: EUR 1,500/day, EUR 7,500/week, EUR 30,000/month
• No-deposit bonus winnings are capped at EUR 30
• Progressive jackpot wins are paid in full and are excluded from standard withdrawal limits

We require that all deposited funds be wagered at least three times prior to withdrawal, in compliance with our AML obligations. Neteller and Skrill deposits are excluded from bonus eligibility.

5. Bonuses and Promotional Terms

Our Jackpoty Casino bonus offers are subject to the following general conditions. All bonuses carry a 40x wagering requirement unless stated otherwise. The maximum bet permitted while playing with bonus funds is EUR 5. Bonus funds expire if not used within the timeframe specified in the individual offer.

Our welcome package offers up to EUR 1,900 plus 150 Free Spins across multiple deposits. Additional promotions available at Jackpoty Casino include a Highroller Bonus, Birthday Bonus, Weekly Cashback of 10% up to EUR 100, Happy Friday reload, and participation in tournaments such as the Spinoleague with a EUR 12,000,000 prize pool. We reserve the right to modify, suspend, or withdraw any promotional offer at our discretion without prior notice.

6. Jackpoty VIP Club and Loyalty Programme

We offer a tiered VIP programme at Jackpoty with five levels: Challenger, Master, Elite, Magnate, and Royal. Players accumulate Comp Points (CP) through real-money gameplay — 1 CP is earned for every EUR 20 wagered on slots or EUR 100 on live casino games. Higher VIP levels unlock greater rewards, higher withdrawal limits, and dedicated account management.

7. Responsible Gaming

At Jackpoty Casino, we are committed to promoting responsible gambling. We provide tools including deposit limits, session limits, loss limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we encourage you to use these tools or contact our support team at support@jackpoty.com. We also recommend seeking help from independent organisations specialising in problem gambling.

8. Account Security and Verification (KYC)

We are required by law to verify the identity of all players before processing withdrawals. Our KYC process may request copies of government-issued identification, proof of address, and payment method verification. We reserve the right to suspend withdrawals until verification is satisfactorily completed. You are responsible for maintaining the confidentiality of your Jackpoty Casino login credentials.

9. Intellectual Property

All content available through our online casino Jackpoty platform — including software, graphics, trademarks, and game content — is protected by intellectual property laws. You may not reproduce, distribute, or exploit our content without our express written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure uninterrupted access to Jackpoty Casino games, we do not guarantee that our platform will be error-free or continuously available. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, to the fullest extent permitted by applicable law.

11. Amendments to These Terms

We reserve the right to update these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our Jackpoty Casino services following such notification constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions regarding these Terms and Conditions or any aspect of our services, our support team is available 24/7 via live chat on jackpoty.com or by email at support@jackpoty.com. We are here to help and will respond to all enquiries promptly.